Episode 5: Design’s Impact on Business so Far and What to Expect in the Future (with Susan Onigbinde and Thomas Osume)
Design and Innovation Podcast Hosts talk about the change in the business world as design is welcomed increasingly across companies.
Susan and Thomas, did a run through of products and processes that have been created using the design approach to create amazing experiences for customers while still addressing their needs.
They discussed various companies that have been able to infuse the design process into their company culture which has had mouth watering returns when compared with their peers.
As we see from the Mckinsey Design Index (MDI) these companies who infuse design in their process have grown in terms of revenue and their total returns to shareholders. This points to the value that design brings to businesses who can properly incorporate it into how they operate and serve their customers.
In summary they talked on past episodes in which teams and businesses can learn and grow their business from.